Full-time | On-site
Mon - Sat
Ho Chi Minh
Senior Associate
Information Technology
VMWare + 4 more
Job Responsibilties
- Provide technical support for enterprise applications, including troubleshooting and resolving application issues.
- Monitor application performance and address any issues to minimize disruptions to users.
- Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
- Manage the delivery and packaging of applications using Citrix or other deployment tools.
- Optimize application delivery processes to enhance efficiency and user experience.
- Collaborate with various departments to address application-related issues and improve user experience.
- Document and implement application processes, development, and testing.
- Provide training to end users on application usage and best practices.
- Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
- Assist with the development and implementation of new application solutions as required.
- Inform Leadership of recurring Incidents.
- Performs other duties as assigned.
- Complies with all policies and standards.
Job Requirement
- Bachelor’s Degree or equivalent experience.
- 2+ years - Experience in application support, installation, and troubleshooting.
- 2+ years - knowledge of Citrix or other application delivery systems.
- 2+ years - Experience with software updates, application packaging, and managing deployments.
- 2+ years – Experience with virtualization technologies (such as VMWare) is an advantage
- 1+ years - Intune and Azure (EntraID) experience
- Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
- Able to use Microsoft Office Applications at a high level.
- ITIL4 Foundation Certification desired.
- Experience with ITSM tools such as ServiceNow or Jira.
- Exceptional organisational skills and time management skills.
- Outstanding written and verbal communication skills in English.
- Must be self-motivated, team oriented and possess strong communication and interpersonal skills.
- Candidate should possess strong organisational skills, be detail oriented, and self-motivated with a demonstrated ability to problem solve.
- Strong sense of urgency and strong commitment to quality customer service is required.
- Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers.
- Well-honed analytical skills and logical thinking required for solving practical problems and dealing with a variety of variables in complex situations.
- Solid technical acumen and a fundamental grasp of IT principles are essential for effectively navigating and resolving complex technical challenges.
What we can offer
- 13th month salary
- Annual salary review
- Performance bonus
- Annual health check
- Health insurance