Job description

About the Role:

We are looking for an experienced Ecommerce Specialist to join our Ecommerce & Digital team. This is a hands-on role managing our online product range, promotions, and website content to drive sales and enhance the customer experience. You will work closely with cross-functional teams in a fast-paced, collaborative, and supportive environment.

Key Responsibilities:

Product & Content Management

• Manage product listings, enrichment, and onsite merchandising in line with business releases.

• Update website content, manage homepage and campaign pages including seasonal change outs.

Promotions & Campaigns

• Set up, schedule, and test promotions in Salesforce Commerce Cloud, including sales, markdowns, and loyalty offers.

• Support the build, testing, and scheduling of email campaigns (EDMs) when required.

Website Optimisation & Vendor Management

• Work with third-party vendors to manage and optimise website features powered by external platforms.

Reporting & Analysis

• Assist with ecommerce and business performance reporting as needed.

Collaboration

• Work closely with Graphic Design, Marketing, Product, and Stock teams to ensure smooth ecommerce operations.

• Minimum 3 years’ experience in a similar ecommerce role.

• Tertiary qualification in Marketing, Business, Ecommerce, or a related field.

• Experience with Salesforce Commerce Cloud or other ecommerce platforms (e.g., Shopify, Magento, WordPress/WooCommerce).

• Basic HTML/CSS skills for content management are a plus.

• Strong communication, organisational, and planning skills. Excellent attention to detail, with the ability to manage multiple tasks and adapt to changing priorities.

• Able to think logically, work independently, and collaborate effectively with others.

• Proficient in English, both written and spoken.