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1. WiFi / System Integration & Configuration 

• Handle end-to-end WiFi and system integration: installation, configuration, and technical setup in accordance with project requirements. 
• Own the full hardware installation and software configuration process to ensure connectivity and system performance. 
• Collaborate with partners and internal teams to define and design technical solutions tailored to each market.

2. Partner Technical Onboarding 

• Support the technical onboarding of new partners, including guidance, training, and delivery of necessary technical documentation. 
• Ensure partners are fully equipped to operate the company systems independently after deployment. 
• Act as the primary technical point of contact during kick-off sessions and partner onboarding meetings.

3. Troubleshooting & System Stability 

• Troubleshoot integration issues and system failures promptly to minimize downtime and service disruptions. 
• Monitor and maintain system performance and stability throughout and after deployment (post go-live). 
• Establish and maintain early detection processes to proactively identify and resolve potential system issues.

4. Coordination with Local SI / Product Team 

• Coordinate with the Local SI / Product team to handle complex integrations that exceed local resolution capacity. 
• Contribute insights and improvement proposals for platform enhancements based on realworld deployment experience. 
• Provide regular updates and technical reports on system status and outstanding issues to the Global team.

5. Post Go-live Technical Support 

• Support the Operations team in resolving technical issues that arise after go-live. 
• Serve as the escalation bridge between the Operations team and internal technical resources for issue resolution. 
• Document and build a knowledge base of recurring issues to continuously improve future resolution processes.

1. Education 

• Bachelor's degree in Information Technology, Computer Engineering, Telecommunications, or a related field.
• Experience & Background 
• At least 5 years of experience in System Integration, Networking, or IT Operations. 
• Hands-on experience deploying and managing WiFi systems, enterprise networks, or IoT/connectivity solutions. 
• Experience working with international partners or in a cross-border environment is a strong advantage. 
• Background in media, advertising, or technology industries is preferred.

2. Technical Skills 

• Solid understanding of networking protocols and WiFi technologies (802.11 a/b/g/n/ac/ax, WPA2/WPA3, VPN, VLAN, DHCP, DNS, RADIUS). 
• Experience working with API integrations, webhooks, or middleware solutions.
• Ability to read and analyze system logs, network traces, and monitoring tools. 
• Familiarity with project management and ticketing tools (e.g., Jira, Notion).

3. Soft Skills 

• Strong communication and coordination skills, able to work effectively across technical, business, and partner teams. 
• Analytical mindset with effective problem-solving skills and the ability to work independently. 
• High sense of ownership, proactive work ethic, and ability to perform under pressure.

4. Language

• Business English proficiency in both verbal and technical written communication (required).