Role Overview:

Primarily responsible for cultivating relationships with clients through day-to-day account management of a book of business or client accounts.

Responsibilities include, but are not limited to solidifying relationships to secure existing business with identified clients and, where applicable, growing the business through the sale of additional products and/or solutions aligned to client needs

Key Responsibilities:

Growth and Sales

• Accountable for executing the in-country FSPG growth plan and focused on sales and growth
• Executing the agreed growth plan, budget for allocated client portfolio, and contributing to the annual planning cycle
• Managing the growth planning framework including a regular and dynamic focus on the Market Assessment process
• Shared ownership of the Pipeline with the supervisor
• Coordinate, align, and focus the best resources to pipeline opportunities
• Stay on track and increase year on year client retention ratio

Client Ownership

• Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively influencing sales and client retention
• Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position

Operational Excellence

• Accurate and timely input of leads and pipelines in the required internal platform
• Reviewing all sent-to-clients documents including but not limited to renewal contracts, and client workshop communications/decks.

• Bachelor's degree and above, major in Finance/Economics/Insurance/Banking/Business
• 1-3 years of experience in Account Management/Client Management/Project Management roles, confident in managing your portfolio
• Detail-oriented, result-driven, strong business acumen, and has credibility to liaise with and communicate effectively with C-Suite stakeholders
• Excellent in client relationship management and/or project management
• Excellent analytical skills, communication, and presentation skills
• Client and enjoys providing solutions that impact clients’ business results
• Fluency in English is a must (working with colleagues across APAC)