Full-time | On-site
Mon - Fri
Ho Chi Minh
Senior Associate
Manager
Retailing
Engineering, Experience with ERP and POS (preferred), Analytical, problem-solving, customer oriented + 2 more
Job Responsibilties
- Assist on Project planning
- Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders;
- Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment.
- Prepare Functional, Technical and User DocumentationPerform installation, setup, configuration, migration, upgrading and testing of software applications
- Troubleshoot technical issues and provide timely and effective solutions
- Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
- Provide application support, liaise with user and application vendor to resolve incident and recover service.
- Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools.
- Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
- Formulate a problem solving and decision-making approach to handle issues
- Define action and work plans to address the issues
- Classify change requests according to business guidelines and IT business project plan;
- Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
- Enhance existing support process to maintain/improve service level and quality.
- Develop and implement a checklist for managing service deliveryPerform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
- Backup support for Infrastructure as and when neededSupport company’s events when requiredAny other duties as and when assigned
Job Requirement
- Good at English Communication skills.
- Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.
- At least 5 year of working experience. Preferred candidates have worked in a retail environment.
- Project Management experience (preferred)
- Experience with ERP and POS (preferred)
- Analytical, problem-solving, customer oriented, leadership, takes initiative
- Experience with functional specifications documentation, testing and conduct user training
- Able to propose and implement technical solutions to meet user needs
- Experience in Consulting Services, Problem Solving
What we can offer
- 13th month salary
- Annual salary review
- Performance bonus
- Annual health check
- Health insurance
- Paid sick leaves
- On-job training
- Annual paid leaves
- Company trip
- Long service award